Key Responsibilities:
Receives and responds to patients’ compliments and complaints regarding hospital services and ensures that concerns are handled properly. Conducts patient satisfaction surveys and issues accordingly analysis reports to manager for review and approval. Responds to patients’ needs and assists them in completing their transactions at the different hospital departments. Answers patients’ inquiries about the Hospital policies, procedures, patients’ rights and responsibilities, available services and coordinates between departments when required.
Job Requirements:
♦ Bachelor degree in Healthcare Management / Business Management or related field
♦ 1 year experience in similar job
♦ Excellent communication skills
♦ Good analytical skills
♦ Accommodating Character
♦ Very good knowledge of written and spoken Arabic, English and French
♦ Proficient knowledge in the use of Microsoft Office.
